Terms & Conditions
These terms and conditions of use (hereinafter referred to as “Terms of Usage”) describe and govern the User’s use of the Content and services offered by Techype SERVICES through www.spirico.app (hereinafter referred to as “We” “spirico” “us” “our” “spirico application” “Website”).
UPDATION
The Website may update/amend/modify these Terms of Usage from time to time. The User is responsible to check the Terms of Usage periodically to remain in compliance with these terms.
www.spirico.app (“we”, “Techype”, “SPIRICO” (web and application) hereinafter referred to as “website”) is committed to protecting the privacy of the users of the website (including Therapist and buyers/ customers whether registered or not registered). Please read this privacy policy carefully to understand how the website will use the information supplied by you to the website. This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires publishing of the Privacy policy for the collection, use, storage and transfer of sensitive personal data or information.USER’S CONSENT
By accessing the Website and using it, you (“Member”, “You”, “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website. If you do not agree with the Terms of Usage, please do not click on the “I AGREE” button. The User is advised to read the Terms of Usage carefully before using or registering on the Website or accessing any material, information or services through the Website. Your use and continued usage of the Website (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your Agreement to be legally bound by the same. By accessing the Website and using it, you (“Member”, “You”, “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website. If you do not agree with the Terms of Usage, please do not click on the “I AGREE” button. The User is advised to read the Terms of Usage carefully before using or registering on the Website or accessing any material, information or services through the Website. Your use and continued usage of the Website (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your Agreement to be legally bound by the same.GENERAL DESCRIPTION
The Website is an internet-based portal having its existence on World Wide Web, Applications and other electronic mediums and provides Mental health and wellness Content, reports, data, telephone, video and email consultations (hereinafter referred to as “Content”). The Website is offering “Free Services” and “Paid Services” (Collectively referred to as “Services”). Free Services are easily accessible without becoming a member; however, for accessing the personalized Mental health and wellness services and/or receive additional Content and get access to Paid Services, You are required to register as a member on the portal. By registering for Paid Services, a Member agrees to:To provide current, complete, and accurate information about himself as prompted to do so by the Website.
To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.
REGISTRATION AND ELIGIBILITY
The User of the Website must be a person who can form legally binding contracts under Indian Contract Act, 1872. A minor under the age of eighteen (18) in most jurisdictions, are not permitted to avail the services provided on the Website without a legal guardian in accordance with the applicable laws. The Website would not be held responsible for any misuse that may occur by virtue of any person, including a minor, using the services provided through the Website.
For the User to avail the services, the User will be directed to Register as a Member on the Website whereby You (User) agree to provide update, current and accurate information while filling up the sign-in form. All information that you fill and provide to the Website and all updates thereto are referred to in these Terms of Usage as “Registration Data.”
An account could be created by you through the Website ID (Your Phone Number) and password (OTP)or other login ID and password, which can include Facebook, Gmail or any other valid email ID. The User, while creating an account, hereby represents and warrants that all the information provided by the User is current, accurate and complete and that the User will maintain the accuracy and keep the information updated from time to time. Use of another User’s account information for availing the services is expressly prohibited. If in case it is found that the information so supplied on the Website is inaccurate, incomplete, untrue and not current, the Website has the right to suspend or terminate the User’s Account and restrict/refuse the use of the Website by such User in future.
The right to use this Website is personal to the User and is not transferable to any other person or entity. The User would be responsible for protecting the confidentiality of the User’s passwords and other information required for the purposes of registration. The User would be fully responsible for all the activities that occur under the User’s Account with the Website. The Website cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User shall notify the Website immediately if they become aware of any unauthorized use of their Account (s) or breach of any security. The User must log out from their Account at the end of the session.
The User, while availing of any service, shall be informed whether the ServiceService so rendered is personal to the Website or is available from a Third-party. The Website shall have no control or monitoring on the information disseminated to any third party via the Website.
The User agrees, understands and confirms that his/ her personal data, including without limitation to details relating to debit card/ credit card transmitted over the Internet, maybe susceptible to misuse, hacking, theft and/ or fraud and that the Website or the Payment Service Provider(s) have no control over such matters.
The Website does not permit the use of the Services by any User under the following conditions:-
If the User is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Website.
If the User is a resident of any State/Country that prohibits by way of law, regulation, treaty or administrative act for entering into trade relations or/and
Due to any religious practices.
If the User has created multiple accounts using various mobile numbers. The User may not have more than one active Account with the Website.
Feature “Session with therapist”
The Website is providing a certain Service, which is available through the medium of telecommunication with the therapist listed and enrolled with the Website. By agreeing to the present Terms of Usage, you are also giving your unconditional consent to the Website to arrange a call with you on your mobile number even though your number is on the DND service provided by your mobile service provider.
Website Content
The Website may update/amend/modify these Terms of Usage from time to time. The User is responsible to check the Terms of Usage periodically to remain in compliance with these terms.
User account access
The Website shall have access to the Account and the information created by the User for ensuring and maintaining the high-quality services provided by the Website and for addressing the need of the customer in the most effective manner. User hereby consents for the unconditional access of the Account by the Website, its employees, agents and other appointed people in such regard. For the purpose of addressing the complaints (if any received) and any suspected abuse reported, the Website shall investigate on a case-to-case basis from the records available. The User is directed to read the terms provided in the Privacy Policy as regards such records.
Privacy Policy
The User hereby consents, expresses and agrees that the User has read and fully understands the Privacy Policy of the Website. The User further consents that the terms and contents of such Privacy policy are acceptable to the User inclusive of any update/alteration/change made and duly displayed on the Website.
Breach and termination
The Website may, in whole or in part, without informing the User, modify, discontinue, change or alter the services ordered or the Account of the User registered with the Website. The Website may or may not issue a notice or provide any reason for such action taken by the Website.
Violation of any conditions mentioned in this Terms of Usage shall lead to immediate cancellation of the Registration of the User is registered with the Website. The Website reserves right to terminate and initiate action immediately, if:
The Website is not able to verify and authenticate the Registration Data or any other relevant information provided by the User.
The Website believes that the actions of the User may cause legal liability for the Website, other Users or any service provider linked with the Website.
The Website believes that the User has provided the Website with false and misleading Registration Data or there is interference with the other Users or the administration of the services, or have violated the privacy policy as listed by the Website.
For the Service Provider inclusive of the therapist, You understand and agree that your relationship with the Website is limited to being a member, and You act exclusively on your own behalf and for your own benefit. The Website may terminate and deactivate the Profile of such service provider for any violation of the present terms of usage, and the Service Terms and Conditions agreed upon between the parties while registration of the data by such Service Provider.
Delivery, Cancellation and Refund
No refund shall be processed on the Order of any reports under any circumstances if the Order has reached the “processing” (Assigned to an Therapist) stage. The risk and liability of placing an order in a haste and careless manner totally lies with the User, and the Website is not responsible for any refund once the processing stage has started.
No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue a refund.
Any technical delay or glitch reported in the Website during the processing of the request, which includes generating reports by the service provider, i.e. therapist, shall not be eligible for claiming a refund. The User agrees that the timelines are approximate, and all essential steps would be taken to adhere to the timelines as displayed.
No refund shall be processed for the reason that incorrect information or data has been provided by You. The User agrees to be careful while providing any information to the Website and must re-check the information filled in before clicking on “Submit”. The User can request for change in the incorrect information or data entered provided. The request for such change has been made with the customer care within 1 (one hour) of execution of the Service rendered by the service provider.
No refund shall be processed for providing a wrong email id for the purpose of availing of the “session with therapist” feature. The User once opted for this feature is advised to keep the Contact Number in the full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.
In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
However, a refund for multiple payments, if any, even after the above precaution against the same Order shall be refunded in full without deduction of the transaction charges as mentioned above. The Website shall only retain the cost of one single Order as intended to be placed by the User.
If there are orders that the Website is unable to accept and must cancel, the Website, at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the Order being cancelled and include, without limitation, non-availability of the Service, inaccuracy, error in pricing information or other problems as identified. If the User’s Order is cancelled after charges being paid against the said Service, the said amount paid for booking shall be refunded.
User obligation
The Website may update/amend/modify these Terms of Usage from time to time. The User is responsible to check the Terms of Usage periodically to remain in compliance with these terms.
The User shall not post, publish or transmit any messages that are false, misleading, defamatory, harmful, threatening, abusive, harassing, defamatory, invades another’s privacy, offensive, promotes racism, hatred or harm against any individual or group or religion or caste, infringes another’s rights including any intellectual property rights or copyright or trademark, violates or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability.
The User shall not upload or post or otherwise make available any content that User does not have a right to make available, under any law or under contractual or fiduciary relationships.
The User shall not upload or post or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. The User may, however, post excerpts of copyrighted material so long as they adhere to Fair Use guidelines.
The User shall not collect screen names and email addresses of members who are registered on the Website for purposes of advertisement, solicitation or spam.
The User shall not send unsolicited email, junk mail, spam, or chain letters, or promotions or advertisements for products or services.
The User shall not upload or distribute files containing viruses, corrupted files, or any other similar software or programs that may damage the Website’s operation or another’s computer.
The User shall not engage in any activity that interferes with or disrupts access to the Website.
The User shall not attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any of the services offered on or through the Website, by hacking, password mining or any other illegitimate means.
The User shall not violate any applicable laws or regulations for the time being in force within or outside India. The use and continuous use of the Website is subject to but not limited to using the services for personal use.
The User shall not resell or make any commercial use of the Services without the express written consent from the Website.
The User shall not violate these Terms of Usage, including but not limited to any Additional applicable terms of the Website contained herein or elsewhere.
The User shall not Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
The User by becoming a Registered Member of the Website agrees to the following situations, which list is not exhaustive and may include services incidental to the below mentioned:-
The User agrees to receive certain specific emails and SMS along with calls from the Website.
The User agrees not to transmit via the Website any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature.
The User not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited.
The User shall not interfere with any other members’ use or enjoyment of the Website or Services.
The User is under an obligation to report any misuse or abuse of the Site. If you notice any abuse or misuse of the Site or anything which is in violation of this Agreement, you shall immediately report such violation to the Website by writing to Customer Care. On receipt of such a complaint, the Website may investigate such complaint and, if necessary, may terminate the membership of the Member responsible for such violation, abuse or misuse without any refund of the subscription fee.
Any false complaint made by a Member shall make such Member liable for termination of his / her membership without any refund of the subscription fee.
The Website reserves the right to withdraw its services to any customer who is found to be unreasonable or abusive during their conversation with the Service Provider, inclusive of therapist regardless of any reason.
While the Website shall take all steps to resolve any situation that is in violation of the above obligations, however, if the situation is not controllable, the Website reserves its right to send a written warning henceforth. Such violations, if repeated by the User, shall lead to a total ban for transacting on the platform by such User. If any balance is present in the wallet of the User, the same shall be refunded subject to the other charges that may be applicable for such violations.
Bank account information
The User is under an obligation to provide his banking information as and when required. For that purpose, the obligation of the User is:-
The User agrees that the debit/credit card details provided by him/ her for the use of the aforesaid Service Service (s) must be correct and accurate and that the User shall not use a debit/ credit card that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
The User may pay the fees required to the Website by using a debit/ credit card or through an online banking account. The User warrants agree and confirm that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card/bank details:
The User is fully and lawfully entitled to use such credit/debit card, bank account for such transactions;
The User is responsible for ensuring that the card/ bank account details provided by him/ her are accurate;
The User is responsible for ensuring sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.
The User further agrees that if any part of these Terms of Usage is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Usage shall continue in effect.
Disclaimer/Limitation of liability/warranty
The User expressly understands and agrees that, to the maximum extent permitted by applicable law, the Website does not provide warranties for the Service. Mental health, wellness and counseling provided through the Website is based on cumulative or individual knowledge, experience and interpretations of Therapist, and as such, it may vary from one therapist to another.
The Website is offering services through a diverse panel of Therapist duly verified by the Website, and such Service Provider (therapist) will never, recommend using mantras, jantras, gemstones to be used by User.
the ServiceService will be uninterrupted, timely, secure or error-free
the results that may be obtained from the use of the ServiceService will be accurate or reliable
the quality of any products, services, information, or other material purchased or obtained by you through the ServiceService will meet your expectations and
Any errors in the software will be corrected. You are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of Therapist on the Website so that the Therapist make an informed judgment about giving advice.
The Website, services and other materials are provided by the Website on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, the Website makes no warranty that (i) the Website or the services will meet your requirements or your use of the Website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable; (iii) the quality of the Website, services or other materials will meet your expectations; or that (iv) any errors or defects in the Website, services or other materials will be corrected. No advice or information, whether oral or written, obtained by the User from the Website or through or from use of the services shall create any warranty not expressly stated in terms of use.
To the maximum extent permitted by applicable law, the Website will have no liability related to User Content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Website also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.
The Website will not be liable for any loss that the User may incur as a consequence of unauthorized use of their Account or account information in connection with the Website or any services or materials, either with or without the User’s knowledge. The Website has endeavoured to ensure that all the information on the Website is correct, but the Website neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or ServiceService. The Website shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. further, the Website shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond the Website’s control.
The User understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk, and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. The Website is not responsible for any typographical error leading to an invalid coupon. The Website accepts no liability for any errors or omissions with respect to any information provided to you, whether on behalf of itself or third parties.
The Services provided by the Website are for entertainment purposes only, and the Website on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement, and it makes no warranty or representation regarding the results that may be obtained from the use of Content or services, the accuracy or reliability of any content obtained through the Services, any goods or services purchased or obtained through the Website, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error-free. No advice or information, whether oral or written, obtained by you from the Website shall create any warranty.
The services may consist of the following, without limitation: Mental healths services, therapies session, meditation services, any wellness services . spirico charges for the therapy and meditation services offered on this platform. No advice or information, whether oral or written, obtained by you shall create any warranty
The advisors/consultants/Therapist are also members of the Site and not employees of the Website or the company. However, the Website verifies the degrees, qualifications, credentials, and background of the advisors/consultants/Therapist but does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the advisors/consultants/Therapist or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the Content, anything said or written by, or any advice provided by the advisors/consultants/ Therapist.
The Website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA (91-22-27546669).
The Website shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Website and/or the payment service providers, its employees, directors, and its third-party agents involved in processing, delivering or managing the services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the services.
Notwithstanding anything to the contrary contained herein, spirico liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to the Website, for the ServiceService during the term of membership.
Indemnification
The User shall indemnify, defend and hold harmless the Website and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney’s fees) arising from Your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or Your violation of any third party’s rights, including without limitation, an infringement by You or any other user of Your Account of any intellectual property or another right of any person or entity. These Terms of Service will insure to the benefit of the Website’s successors, assigns, and licensees.
Proprietary rights to content
The User acknowledges that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in sponsor advertisements or distributed via email, commercially produced information presented to Member by the Website, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. The User is not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by the Website, its suppliers, or advertisers. Moreover, the Content, such as images, text, designs, etc., on all of the portals of the Website is taken from various online portals such as Google Images. spirico or Techype is not liable for any copyrights of that Content or data.
Notices
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or three days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to the Website at the address set forth below:
Plot Number 100C, 2nd Floor, Sector 4, Vaishali, Ghaziabad, UP 201012
Governing law and jurisdiction
Any dispute, claim, or controversy arising out of or relating to this Terms of Usage, including the determination of the scope or applicability of this Terms of Usage to arbitrate, or your use of the Application or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator mutually appointed by Members and Website. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be New Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in New Delhi for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys’ fees and costs up to One Lakh Rupees INR.
These Terms of Usage shall be governed by and construed in accordance with the laws of India without giving effect to any choice of law and principles that would require the Application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Usage or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Usage or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Usage shall be effective only if in writing and signed by spirico. These Terms of Usage constitute the entire Agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
These Terms of Usage and your use of the Services will be interpreted in accordance with the laws of India, excluding its rules on conflicts of laws. The parties agree to submit any dispute arising under these Terms of Usage to the jurisdiction of a court located in New Delhi for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.